Cokao Chocolate
 

Terms of Use

Effective Date: March 16, 2014 - 

Cokao21.com is an electronic marketplace for products sold or distributed by Cokao. Cokao understands that your privacy is important to you and Cokao established this Privacy Policy to explain what information is collected on the Cokao21.com internet site (“Site”) and how it is used. By using this Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use this Site.



Accepted Currency

At this time Cokao only accepts payment in U.S. Dollars.

Pricing - Order Acceptance - Payment - Sales Tax

While Cokao strives to provide accurate product and pricing information, pricing or typographical errors may occur. Cokao cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Coleman shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Cokao may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. While it is the Cokao practice to confirm orders by email, the receipt of an email order confirmation does not constitute the acceptance of an order or the Cokao confirmation of an offer to sell a product or service. Cokao may also require verification of information prior to the acceptance and/or shipment of any order. Please note that there may be certain orders that we are unable to accept and must cancel. Cokao reserves the right, at our sole discretion, to refuse service to any customer or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit department. Cokao will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. You are responsible for all sales taxes on your purchase. Tax exemption certificates cannot be accepted on these orders.

Shipping Charges

When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on these Websites. Cokao offers shipping within the United States only. U.S. territories and APO/FPO are currently excluded and all orders will be cancelled for these addresses. All purchases from Cokao21.com is made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from Cokao21.com pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. The purchaser is responsible for all shipping costs. Upon shipment, Cokao may email to you a tracking number.

Information Gathered by Cokao

For visitors and users to the Site, Cokao logs standard technical information, such as your IP address and the kind of browser you are using. If you choose to register with Cokao, you may be asked to provide personally-identifiable information ("PII"), such as your name and email address. If you choose to make a purchase on this Site, Cokao also may collect your financial information, such as your credit card number, along with billing, shipping and other transactional information. Cokao may collect other PII when you provide feedback or comments online, such as information about Cokao products you have purchased.



Cokao uses and allows third parties to use cookies or web beacons to collect information about you and to provide a more tailored and user-friendly service to you.  For example, Cokao may use cookies to record session information, such as items that you add to your shopping cart, to record past activity or to provide better service when you return.  Authorized third parties may link your name, address and email address to other information which they collect, such as past online/offline purchase information and Web usage from other sites.  You can set your browser to refuse cookies, but without our cookie you will not be able to complete a purchase or take advantage of certain features of this Site.


Pixel tags are tiny graphic files that are included in HTML-encoded email messages. Cokao uses pixel tags to gather information about emails sent to Cokao users.  When such a message is opened in an HTML-capable email program, the recipient's computer accesses Cokao server to retrieve the pixel tag file, and allows Cokao to record and store the date and time, the recipient's email address, and other standard logging information.  These pixel tags may also read cookies.



Our Use and Disclosure of Information  

The information Cokao collects about you in the course of our relationship is used to operate Cokao21.com and offer products and services to you.  For example, Cokao may use your PII to fulfill your order, to send you information about Cokao and services, or to contact you when necessary.  Cokao may also use your PII to send you periodic emails about new products and services or upcoming events ("promotional email").  In addition, Cokao looks at technical information to analyze traffic to this Site, to enhance our offerings and to provide Cokao services to you.  For example, Cokao may use traffic information to see which portions of this Site are more frequently accessed and to gather broad demographic information.

Cokao works with and may share information with third parties who provide services that may include, but are not necessarily limited to, website hosting, data processing and analysis, back-up and security services, and processing of credit card transactions.  Cokao may share PII with these service providers for the purpose of providing these services.  Although Cokao seeks to require these service providers to protect such PII, and to use it only for the purpose for which it was provided, Cokao cannot be responsible for third parties' use of PII.

In order to provide you with a full range of products and services, Worth may share your PII with our affiliates for marketing or other purposes.  An affiliate means any company that controls, is controlled by or is under common control with Worth.  In addition, Cokao has built relationships with selected partners that are not subsidiaries or affiliates, but which offer products or services that may be of interest to Cokao users.  If you opt-in to receive information from Cokao, Cokao may also share your PII with Cokao unaffiliated third-party partners for marketing or other business purposes.  Please refer to the section of this Policy titled "Opt Out," below, if you would like to opt out of having your PII shared with affiliated or unaffiliated third parties for third-party direct marketing.

Cokao reserves the right to share PII about Cokao users with other third parties, including: (1) with your consent or as otherwise stated in this Privacy Policy; (2) when Cokao has a good faith belief it is necessary pursuant to a subpoena or other judicial or administrative order; (3) where required by law; or (4) at Cokao sole discretion, where Cokao deems it necessary to respond to claims, to protect the safety of any individual or the public, or to protect our rights or property or the rights or property of any third party.  In addition, Cokao may share aggregated demographic and statistical information with third parties.

In the event of a change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets), Cokao may share or transfer your PII to a third party.



Surveys and Contests  

At various times Cokao may offer surveys or contests to users.  Surveys may ask for contact information or unique identifying information to increase the value of the results.  Contests may require contact information or other demographic or personally identifiable information in order to determine eligibility.  Cokao uses information collected from surveys and contests to improve Cokao service and to notify and contact winners of various contests.  From time to time, a contest may ask users to provide content, such as recipes or tips that make the most of their product, which may be provided to the public.

Third Party Websites  

Cokao does not control the information collection and distribution policies on Internet domains other than this Site.  When you are on this Site, you may be directed to other sites that are beyond Cokao control.  For example, if you "click" on a link on this Site, the "click" may take you off of this Site.  These other sites may independently collect data, solicit personal information, or send their own cookies to you.  Cokao is not responsible for any use of the information including click-stream data that you may create when using such third party sites.



Updating or Removing User Information  

You may choose to correct or update the PII you have submitted to Cokao online through the "My Account" page.  You may also remove your PII from your "My Account" page by contacting Cokao customer service.  If you request to have your PII removed from your "My Account" page, Cokao will remove it from its active database, though it may remain stored indefinitely in our back-up media and archival records.

Opt-Out  

Cokao does not disclose an individual customer's PII to third parties for third-party direct marketing purposes if that individual has submitted a request not to have his or her PII shared for this purpose.  If you would like to opt out of having your PII shared with third parties for third-party direct marketing purposes, by U.S. mail at: Attention: Cokao Chocolate, 1040 Carlton Arms Blvd. Bradenton, FL 34208.  In addition, Cokao also allows you to decide whether you want to receive promotional emails from Cokao.  You can change or update your email status within “My Account” 

Offline v. Online Practices  

This Policy applies solely to Cokao collection, use and disclosure of PII obtained online through this Site, and does not apply to any of Cokao practices conducted offline.



Changes to This Privacy Policy. 

This Privacy Policy may change from time to time.  If Worth makes any substantive changes to this Privacy Policy, Cokao will notify users by posting the updated Privacy Policy on this Site.  Please periodically review this page to ensure your familiarity with the current version of this Privacy Policy.  Your use of this Site after the changes have been adopted constitutes your agreement with the revised Privacy Policy specifically with regard to PII collected from you in the past and in the future.

Security  

Cokao has implemented security measures to protect against the loss, misuse and alteration of the PII under Worth control.  Although Cokao makes good faith efforts to store PII collected by this Site in a secure operating environment, Cokao cannot guarantee complete security.  PII held by Cokao will be maintained for a length of time appropriate to Cokao business needs.

Use by Minors Prohibited 

This Site is designed for users over the age of 18.  Cokao complies with the Children's Online Privacy Protection Act and will not knowingly collect PII from anyone under the age of 13.



Contacting Us  

If you have any questions about our practices, or your experience with Cokao21.com, please contact us at the postal address, phone number or email address listed below.

 

Cokao Chocolate
1040 Carlton Arms Blvd.
Bradenton, FL 34208
941-773-5986
info@cokao21.com